Sound Devices LLC - Audio and Video Production Products

Service and Support Category

PIX 220(i) and PIX 240(i) Video Recorders Approved Media

The following is a list of  approved storage devices for use with PIX 220(i)PIX 240(i) video recorders. The specific mechanisms and drives below have been extensively tested by Sound Devices. This list is regularly updated as new drives are tested.

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Troubleshooting 788T CL-WIFI Connectivity

Sound Devices CL-WiFi hardware uses the 2.4 GHz WiFi spectrum for data connectivity. In some environments, interference can cause connection issues between the 788T/CL-WiFi hardware and iOS devices running the CL-WiFi app. Follow the steps below to improve performance of the connection. (more…)

PIX-CADDY and PIX-CADDY 2 – Important Recall Information

Sound Devices is taking an aggressive, preventative step and recalling specific PIX-CADDY and PIX-CADDY 2 units shipped in 2012. (more…)

Troubleshooting Computer Audio Performance

The following is a compilation of suggestions for improving the audio performance of your computer. The following workarounds may have minimal, drastic, or no effect on your particular computer system. We encourage you to experiment to find which workaround(s) work best for your particular setup. (more…)

552 Firmware Version 1.4 Available for Download

Revision 1.4 firmware for the 552 is now available for download. This new revision includes new transport control code and the ability to save and load user settings to internal memory (without the use of an SD card). Firmware updates for the 552 require an SD card and a card reader to transfer the firmware file. Detailed instructions and complete details on features and changes are on the download page.

Tech Tip – User Guides on the Go

If you are one of the millions of users with an iPhone 3G+, late model iPod Touch, or iPad, Sound Devices product User Guides are easily stored and viewed on these portable devices with the latest version of the free iBooks app (version 1.1+). The latest edition of iBooks supports PDF files. Having product documentation close at hand is a helpful reference in the field. (more…)

Locating Sound Devices Product Serial Numbers

Sound Devices product serial numbers are 12 digit sequences located on white bar code stickers. The bar code sticker is located on the back of 7-Series recorders. When a battery is in place, the serial number sticker is not visible. The bar code sticker is located on the bottom panel for all other Sound Devices products. (more…)

International Warranty Repair

Q: Does Sound Devices still cover me for warranty/servicing if I purchase in the U.S. but reside and use my Sound Devices equipment in another country, such as Australia? (more…)