Service and Support Category
Sound Devices CL-WiFi hardware uses the 2.4 GHz WiFi spectrum for data connectivity. In some environments, interference can cause connection issues between the 788T/CL-WiFi hardware and iOS devices running the CL-WiFi app. Follow the steps below to improve performance of the connection. (more…)
Sound Devices is taking an aggressive, preventative step and recalling specific PIX-CADDY and PIX-CADDY 2 units shipped in 2012. (more…)
The following is a compilation of suggestions for improving the audio performance of your computer. The following workarounds may have minimal, drastic, or no effect on your particular computer system. We encourage you to experiment to find which workaround(s) work best for your particular setup. (more…)
Revision 1.4 firmware for the 552 is now available for download. This new revision includes new transport control code and the ability to save and load user settings to internal memory (without the use of an SD card). Firmware updates for the 552 require an SD card and a card reader to transfer the firmware file. Detailed instructions and complete details on features and changes are on the download page.
If you are one of the millions of users with an iPhone 3G+, late model iPod Touch, or iPad, Sound Devices product User Guides are easily stored and viewed on these portable devices with the latest version of the free iBooks app (version 1.1+). The latest edition of iBooks supports PDF files. Having product documentation close at hand is a helpful reference in the field. (more…)
Sound Devices product serial numbers are 12 digit sequences located on white bar code stickers. The bar code sticker is located on the back of 7-Series recorders. When a battery is in place, the serial number sticker is not visible. The bar code sticker is located on the bottom panel for all other Sound Devices products. (more…)