Service and Support Category

Troubleshooting Computer Audio Performance

The following is a compilation of suggestions for improving the audio performance of your computer. The following workarounds may have minimal, drastic, or no effect on your particular computer system. We encourage you to experiment to find which workaround(s) work best for your particular setup. (more…)

1.07 Firmware for PIX 240 and PIX 220 Video Recorders

Version 1.07 firmware for the PIX 220 and PIX 240 Video Recorder includes many new features and fixes. Download the firmware and follow the update instructions from the download page here. (more…)

PIX 220 and PIX 240: Approved Storage Devices

The following lists indicate storage devices that are approved by Sound Devices for use with PIX 220 and PIX 240 video recorders. (more…)

552 Firmware Version 1.4 Available for Download

Revision 1.4 firmware for the 552 is now available for download. This new revision includes new transport control code and the ability to save and load user settings to internal memory (without the use of an SD card). Firmware updates for the 552 require an SD card and a card reader to transfer the firmware file. Detailed instructions and complete details on features and changes are on the download page.

Tech Tip – User Guides on the Go

If you are one of the millions of users with an iPhone 3G+, late model iPod Touch, or iPad, Sound Devices product User Guides are easily stored and viewed on these portable devices with the latest version of the free iBooks app (version 1.1+). The latest edition of iBooks supports PDF files. Having product documentation close at hand is a helpful reference in the field. (more…)

Locating Sound Devices Product Serial Numbers

Sound Devices product serial numbers are 12 digit sequences located on white bar code stickers. The bar code sticker is located on the back of 7-Series recorders. When a battery is in place, the serial number sticker is not visible. The bar code sticker is located on the bottom panel for all other Sound Devices products. (more…)

International Warranty Repair

Q: Does Sound Devices still cover me for warranty/servicing if I purchase in the U.S. but reside and use my Sound Devices equipment in another country, such as Australia? (more…)