Please complete the form below to have your product serviced by one of our factory certified technicians. For products that are "out of warranty" you will have the opportunity on the next page to enter your payment information to help expedite the service process. Once the required information is submitted, a member from our Tech Support team will contact you with shipping instructions and our services rates.

Thank you!

Sound Devices


Contact Information

Details

Loading Gears

Please wait. Submitting case.


IMPORTANT NOTICE – DATA & CONFIGURATION BACKUP

It is the responsibility of the customer to create a backup of any data or configuration information contained on drives or within a unit before sending the product for repair. In some cases it may be necessary to format a drive or change configuration settings on a unit as part of the troubleshooting or repair process. Sound Devices is not responsible for customer data sent in with units for repair. If data has been requested to be off-loaded as part of the repair, Sound Devices may attempt to retrieve it, however, this is not guaranteed. The customer should always assume that formatting media and making configuration changes will be part of the troubleshooting or repair process.

By sending your unit in for repair, you agree that Sound Devices is not responsible for the retention or retrieval of any data or configuration information from the unit or media and that Sound Devices is not liable for the storage of any retrieved data.