Warranties

This page provides warranty information for audio and video products under both the Sound Devices and Video Devices brands.

Products (1 plus 1)

Sound Devices Products Warranty

Items covered by this warranty:
Audio: 302, 552, 633, 664, 688, 702, 702T, 722, 744T, 788T, 788T-SSD, 970, CL-6, CL-8, CL-9, CL-12, HX3, MixPre-D, MM1, MP1, SL-6, USBPre2

Video: PIX-E5, PIX-E5H, PIX-E7, PIX-LR, PIX 250i, PIX 270i, PIX 240i, PIX 260i, PIX 220, PIX 220i, PIX 240

Sound Devices, LLC warrants the items listed above against defects in materials and workmanship for a period of ONE (1) year from date of original retail purchase. Users who register their product directly with Sound Devices Technical Support by mail, online, or phone, will receive an additional ONE (1) year of warranty coverage, extending the complete warranty period to TWO (2) years from the date of original retail purchase. In order to extend the warranty coverage period, registration must be completed within the initial ONE (1) year warranty period. Products must be purchased through authorized Sound Devices resellers to qualify for Warranty coverage. Damage resulting from the opening of a Sound Devices product or attempted repairs by a non-authorized Sound Devices repair technician will void warranty coverage.

This is a non-transferable warranty that extends only to the original purchaser. Sound Devices, LLC will repair or replace the product at its discretion at no charge. Warranty claims due to severe service conditions will be addressed on an individual basis.

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. SOUND DEVICES, LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUND DEVICES, LLC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. Because some jurisdictions do not permit the exclusion or limitations set forth above, they may not apply in all cases.

For all service, including warranty repair, please contact Sound Devices for an RMA (return merchandise authorization) before sending your unit in for repair. Product returned without an RMA number may experience delays in repair. When sending a unit for repair, please do not include accessories, including SSD drives, CF cards, batteries, power supplies, carry cases, cables, or adapters unless instructed by Sound Devices. Sound Devices repairs and replacements may be completed using refurbished, returned or used parts that have been factory certified as functionally equivalent to new parts.

Sound Devices, LLC

Services Repair RMA #XXXXX

E7556 State Road 23 and 33
Reedsburg, WI 53959 USA
Telephone: +1-608-524-0625

Accessories (90 days)

Sound Devices Accessories Warranty

Items covered by this warranty
Audio: 633-Pack Accessories, 664-Pack Accessories, 688-Pack Accessories, CL-1, CL-2, CL-WiFi, CS-3, CS-5, CS-633, CS-664, CS-688, CS-MAN, CS-Strap, CS-W, SD-Charge-L, XL-2, XL-3, XL-4, XL-5, XL-7, XL-10, XL-14, XL-88, XL-1394, XL-1B, XL-2F, XL-2X, XL-3R, XLAB, XL-B2, XL-B3, XL-BNC, XL-CAM, XL-CF, XL-DC, XL-DVDRAM, XL-ESATA, XL-H, XL-H4, XL-K3, XL-K664, XL-K7, XL-K788, XL-LB2, XL-LCD, XL-LL, XL-LL, XL-LX, XL-NPG, XL-RJ, XL-SATA, Wingman, WM-Connect, XL-TA25, XL-TA35, XL-TA55, XL-WP3, XL-WP4, XL-WPH3

Video: PIX-ARM, PIX-BASE, PIX-BNC R-ADAPT, PX-CADDY CF, PIX-CADDY2, PIX-DOCK, PIX-DRIVEBAY, PIX-STAP (Coax), PIX-E PSU, PIX-E5 PSU, PIX-E5 HOOD, PIX-E7 HOOD, PIX-E5/5H Case, PIX-E7 Case, PIX-HC1A, PIX-HOOD, PIX-LCD, PIX-MOUNT, PIX-RACK, PIX-SHIM2, PIX-USB3 YCable, SpeedDrive Enclosure, EXM Caddy.

Sound Devices, LLC warrants the items listed above against defects in materials and workmanship for a period of NINETY (90) days from date of original retail purchase. Products must be purchased through authorized Sound Devices resellers to qualify for Warranty coverage. Damage resulting from the opening of a Sound Devices product or attempted repairs by a non-authorized Sound Devices repair technician will void warranty coverage.

This is a non-transferable warranty that extends only to the original purchaser. Sound Devices, LLC will repair or replace the product at its discretion at no charge. Warranty claims due to severe service conditions will be addressed on an individual basis.

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. SOUND DEVICES, LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUND DEVICES, LLC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. Because some jurisdictions do not permit the exclusion or limitations set forth above, they may not apply in all cases.

For all service, including warranty repair, please contact Sound Devices for an RMA (return merchandise authorization) before sending your unit in for repair. Product returned without an RMA number may experience delays in repair. When sending a unit for repair, please do not include accessories, including SSD drives, CF cards, batteries, power supplies, carry cases, cables, or adapters unless instructed by Sound Devices. Sound Devices repairs and replacements may be completed using refurbished, returned or used parts that have been factory certified as functionally equivalent to new parts.

Sound Devices, LLC

Services Repair RMA #XXXXX

E7556 State Road 23 and 33
Reedsburg, WI 53959 USA
Telephone: +1-608-524-0625

Media (90 days)

Sound Devices Media Warranty

Items covered by this warranty: PIX-SSD6, SpeedDrive

Sound Devices, LLC warrants the items listed above against defects in materials and workmanship for a period of NINETY (90) days from date of original retail purchase in conjunction with the original manufacturer's warranty. Products must be purchased through authorized Sound Devices resellers to qualify for Warranty coverage. Damage resulting from the opening of a Sound Devices product or attempted repairs by a non-authorized Sound Devices repair technician will void warranty coverage.

This is a non-transferable warranty that extends only to the original purchaser. Sound Devices, LLC will repair or replace the product at its discretion at no charge. Warranty claims due to severe service conditions will be addressed on an individual basis.

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. SOUND DEVICES, LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUND DEVICES, LLC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. Because some jurisdictions do not permit the exclusion or limitations set forth above, they may not apply in all cases.

For all service, including warranty repair, please contact Sound Devices for an RMA (return merchandise authorization) before sending your unit in for repair. Product returned without an RMA number may experience delays in repair. When sending a unit for repair, please do not include accessories, including SSD drives, CF cards, batteries, power supplies, carry cases, cables, or adapters unless instructed by Sound Devices. Sound Devices repairs and replacements may be completed using refurbished, returned or used parts that have been factory certified as functionally equivalent to new parts.

To obtain details of the original manufacturer’s warranty, contact OWC support (eshop.macsales.com/tech_center/)

Sound Devices, LLC

Services Repair RMA #XXXXX

E7556 State Road 23 and 33
Reedsburg, WI 53959 USA
Telephone: +1-608-524-0625