Audio, Wireless Audio and Video Technical Support Representative – Reedsburg, WI

Department:  Support Department  

Reports to:   Technical Support Manager  

Salary:   Based On Experience  

Full/Part Time:   Full Time  

Location:  Reedsburg WI, 100% in office 

Sound Devices is looking for an enthusiastic Technical Support member to join our team. The ideal candidate will enjoy problem solving, speaking with customers, and working with high-end audio and RF equipment used in television, movie, and event productions.

Duties and Responsibilities

  • Provide product support to our customers via telephone and email.  
  • Monitor forums and social media platforms, offering guidance when needed. Occasional after-hours/weekend Facebook monitoring is required. 
  • Troubleshoot audio, video, and wireless systems to identify faulty equipment or improper system configurations.     
  • Issue RMAs (Return Merchandise Authorization) for equipment to be serviced.   
  • Verify hardware and software faults. 
  • Log and report firmware bugs to our internal QA (Quality Assurance) team. 
  • Advise customers with pre-sale questions about our products. 
  • Document field reports and identify trends. 
  • Perform other duties as required.  

Required Skills, Experience, and Education

  • 3-5 years of field recording experience using audio mixers, field recorders, and wireless RF transmitter/receiver equipment.    
  • 2-year associate degree in Audio Recording or a related field.  
  • Familiarity with Microsoft OS, Apple OS, Apple iOS, Android OS, and related programs.  
    Experience with digital audio and video editing applications is a plus.  
  • Experience with Dante by Audinate. 
  • Knowledge of 32-bit audio recording workflow. 
  • Experience with sound mixing is a plus. 
  • Basic understanding of local area networks (LANs). 
  • Excellent oral and written communications skills.  
  • Strong interpersonal skills.  
  • Effective time management skills with the ability to work under pressure to meet tight deadlines.  
  • Ability to multitask. 
  • Ability to work with minimum supervision.  
  • NO visa sponsorship available. 

Sound Devices offers a comprehensive benefit package including health, dental, VTL, LTD, paid time off and parental leave. 

The above statements are a general description of the work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.  No visa sponsorship available. 

To apply for this position: please send your cover letter and resume via email to [email protected] with the name of the position for which you are applying. No telephone inquiries please. When you apply for a position, we will always treat your personal data with respect. To learn more about how we manage your personal information please read our Privacy Policy.

About Sound Devices

Sound Devices is an industry-leading manufacturer of award-winning mixers, recorders, and wireless audio gear used by professionals around the world. A small, close-knit company, Sound Devices has the expansive customer base, global sales network, and ambitious marketing strategy of a much larger company, and is known for its dedication to engineering excellence and renowned technical service and support. Sound Devices’ offices are friendly, casual settings that encourage innovation and professional growth.