Audiotonix ERP Analyst

A key role in supporting the roll out of Epicor ERP across the Audiotonix group. Providing first line support to our end users and delivering key project tasks. The ERP function has such a wide breadth that this role could develop towards a more dedicated technical or functional path.

Position:Audiotonix ERP Analyst
Department:IT
Reporting to:Business Systems ERP Manager
Hours of Work:37.5 hours per week *
Salary:Dependent of Skills and Experience
Location:Watford, UK
* These are normal working hours. To support specific project activities throughout the year, the working hours might need to be altered to accommodate supporting business needs in other time zones

Key Duties:

Assist with the delivery of project tasks

These will be aligned to Group ERP Objectives, project milestones and change requests. These will extend to but not limited to:

  • Data Migration from legacy systems to ERP
    • Prepare and manage and execute data conversions through Epicor’s DMT tool.
  • Configuration Delivery
    • Requirement gathering
    • Documentation and specification of configurations.
    • Delivery of Queries and Dashboards
    • Delivery of reports using SSRS
    • BPMs and Functions
    • End User Training
  • Tools
    • Epicor toolset & Kinetic application studio.
    • Microsoft SQL Server
    • Microsoft SQL Reporting Services
    • Data Analytics (Epicor Data Discovery, Data Analytics)
    • DocStar

Assist with ERP functional delivery

  • GAP Analysis
  • Requirements Gathering
  • End User Training
  • Documentation of Operating Procedures.

First line support to ERP End Users

Using support system manage and progress incidents, liaising with partners where necessary

  • Provide end users with technical support by
    • Owning and responding to technical issues raised on our helpdesk system
    • Liaising with partners and suppliers to ensure efficient resolution of technical issues either with Epicor, its tools, or with delivered configurations and integrations.

Analytics delivery

  • Help define data collection and analysis processes from both ERP and legacy datasets within the group data warehouse.
  • Ensure efficient and optimised data interrogation is practiced across the ERP landscape.
  • End delivery of data and analytics ensuring data retrieval conforms to group security policies.

Data warehousing

Oversee delivery & management of the group Data Warehouse. Extending to:

  • Database administration & design
  • Backup
  • Security & access

Continual ERP Improvement

The cloud ERP cycle is continual and will mean that Audiotonix will be constantly deploying new software versions and supporting tools. The role consequently demands the following:

  • Continual learning, including significant self-learning, of the ERP tool set. Learn the capabilities of Epicor applications, releases and toolset and help transition between versions.
  • Assist with the testing, preparation and roll out of upgrades
  • Good knowledge of technology and infrastructure required to underpin the evolving ERP solution

Infrastructure readiness

Ensure local infrastructures are prepared sufficiently for ERP activities. Liaising with local infrastructure owners you will ensure that group businesses are technically ready for ERP project phases and system upgrades.

ERP Team Improvement

Additional responsibilities may include mentoring others. Travel to sites will be expected, this will be as required for training/go live aspects of the projects.

Qualifications

Degree in Business Systems/IT

Experience

  • Experience in Business Systems across multi-functional processes – engineering, purchasing, manufacturing, finance and support
  • Good understanding of ERP system, preferably with extensive experience in Epicor E10.
  • Good understanding of relational databases and data extraction techniques.
  • Experience of database reporting tools.
  • Experience with data analytics tools.
  • Experience working with a helpdesk ticketing system.
  • Good knowledge of Data Protection (GDPR) and Cyber Security processes.
  • Good knowledge of ITIL-based processes and relevant certification.

Attributes

  • Good prioritisation skills and be flexible enough to adapt plans.
  • Effective evaluation and feedback skills.
  • Good communication and presentation skills – written and verbal.
  • Excellent IT skills and knowledge combined with a good level of business acumen.
  • A strong business analyst background.
  • High quality standards in business support.
  • A robust and thorough approach to change and incident management.
  • An ability to work to tight deadlines and within constraints
  • Able to find the “best way forward” in the midst of competing priorities.

Disposition

  • Strong interpersonal skills to be a relationship builder and mentor with the ability to work effectively with diverse internal and external groups.
  • Calm and logical approach to solve problems under pressure.
  • Flexible to changing demands of the business.

Other Requirements

  • Able to travel domestically and worldwide to meet the company’s business requirements on a frequent basis.
  • Ability to organise and manage own travel arrangements, including traveling alone.

To apply, contact [email protected]