Sound Devices, LLC, is dedicated to providing unparalleled customer support and product servicing worldwide. As a result, Sound Devices Europe GmbH in Berlin, was developed to better support our EU customer base. The European Service Center is in direct contact with all Sound Devices-approved European distributors to ensure timely delivery of service.
How to Get Your Device Repaired
Customers should follow these steps to ensure prompt service:
- Scroll over the map below to find the country where you purchased your device.
- Select your preferred contact to begin the servicing process. You can reach out to either the regional Distributor, the specific reseller that sold you the device, or the European Service Center directly.
- Work with your selected contact to receive a Repair Authorization (RA) notice to begin the repair process.
The Benefits of Working with the European Service Center
Our Berlin-based repair team is comprised of expert electronic technicians trained by Sound Devices' U.S. headquarters.
The repair center offers a full inventory of parts and state-of-the-art equipment with Sound Devices' factory-customized test stands to ensure the highest quality repairs are delivered.
By following this service process, Sound Devices provides a 1-year service warranty on all repairs (excluding physical damage or misuse).