Have a question for our support team? We love to help, talk, and correspond with our customers. Please use the form below to submit a question, issue, idea, or possible product bug to the Sound Devices Technical Support team. Please note that an email address and a brief question or description are required to receive a reply.
Completed forms are sent directly to the Technical Support Department. Sound Devices will respond to your inquiry within one business day.
You will receive an auto-generated e-mail referencing a "case" number. Sound Devices use case numbers to simplify tracking inquiries and messages. As always, Sound Devices is committed to maintaining the privacy of our valued customers and will never share your informaion.
IMPORTANT NOTICE – DATA & CONFIGURATION BACKUP
It is the responsibility of the customer to create a backup of any data or configuration information contained on drives or within a unit before sending the product for repair. In some cases it may be necessary to format a drive or change configuration settings on a unit as part of the troubleshooting or repair process. Sound Devices is not responsible for customer data sent in with units for repair. If data has been requested to be off-loaded as part of the repair, Sound Devices may attempt to retrieve it, however, this is not guaranteed. The customer should always assume that formatting media and making configuration changes will be part of the troubleshooting or repair process.
By sending your unit in for repair, you agree that Sound Devices is not responsible for the retention or retrieval of any data or configuration information from the unit or media and that Sound Devices is not liable for the storage of any retrieved data.
- Telephone (US): 800-505-0625
- Telephone (Intl): +1 608-524-0625
- [email protected]