Tag: All Products

SpeedDrive Gap-pad

“What is that sticky white pad in my SpeedDrive?”

Every SpeedDrive enclosure comes with a gap-pad, a thermally conductive cushion that helps dissipate heat.

Do not remove the gap-pad when installing the mSATA SSD into the SpeedDrive enclosure, or at any other point.

  • ProRes 4k video recording produces an extremely high data rate which produces quite a bit of heat no matter what recording medium is used.
  • The SpeedDrive enclosure is expressly designed to wick the heat away from the SSD via its thermally conductive gap-pad and heat sink.
  • Though the SpeedDrive can be very warm to the touch, this is by design. It keeps the SSD as cool as possible.
  • When operating in very hot environments, the PIX-E monitors will display an alert if the mSATA drive is approaching maximum operating temperatures. These alerts may appear more frequently if the gap-pad is removed.

For these reasons, Sound Devices Customer Support strongly recommends that you do not remove the gap-pad.

Policy Regarding Communication on Product Development

Sound Devices and Video Devices products have gained widespread popularity in the Film, Broadcast, and Video Production industries for many reasons:

  • Superior build quality
  • Exceptional audio and video performance
  • Extensive range of features
  • Fast and intuitive control
  • Phenomenal global technical support
  • We truly value you, our customers
  • We listen!

We love learning from you and understanding your challenges. Helping you achieve your creative best is what drives us each and every day.

Our products have evolved into the great products they are today in large part due to our users’ feature requests. Without your feedback, developing cool new features that are both necessary and helpful would be like shooting in the dark! We cherish this close collaboration with you; this is and will always remain a top company priority.

So, keep those ideas coming, but please understand that our policy is to not talk about any future features or products. We simply cannot promise, imply, nudge, or wink that we are going to update firmware to add {insert wanted feature here} or that we’re going to come out with {add desired product here}.

Any and all feature/product requests are added to a large funnel of ideas that help inform future firmware and hardware development. Please know, we do take all of your input into consideration. However, the reality is not all ideas will come to fruition, due to numerous factors. We hope you understand.

While we have a rich history of updating firmware on existing products, we strongly encourage users to make purchasing decisions based on what our products do today.

Thank you for your continued support!

Sincerely,
The Sound Devices, LLC team

Update to Windows 10 Compatibility Alert

UPDATE:

Microsoft has issued a patch in Windows 10 to fix a serious corruption issue with regards to .wav media files written by Sound Devices recorders.

Windows 10 introduced the Encrypting File System (EFS) for removable FAT media, by using a reserved bit to indicate whether or not a file was encrypted. This caused Windows 10 to treat the file as EFS encrypted and overwrite the RIFF/WAVE header, making broadcast wave files unreadable. Prior to Windows 10, Microsoft did not use this bit, which was used by Sound Devices, so Quality Assurance testing would not have revealed any conflict.

The patch, KB3093266 issued by Microsoft on 30 September 2015, addresses this issue and has been verified by Sound Devices.

Continue reading “Update to Windows 10 Compatibility Alert”

Audio Recording Calculator

Use this calculator to determine the amount storage space digital audio will use given a time value, or the amount of digital audio time a given amount of storage space will allow.

The Danger of Applying Phantom Power to Unbalanced Outputs

Phantom power is an important and essential feature of a microphone preamplifier. All Sound Devices mixers and recorders that include microphone preamplifiers offer phantom power, conforming to the IEC specification. Select Sound Devices products also offer phantom power for line-level signals, since many microphones can output very high signal levels in the presence of high-sound-pressure-levels, such as concert and gun recordings.

Continue reading “The Danger of Applying Phantom Power to Unbalanced Outputs”
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