Tag: PIX-E5H

Approved Media – PIX-E series

The following is a list of  approved storage devices for use with PIX-E5, PIX-E5H and PIX-E7 video recorders.

The specific mechanisms and drives below have been extensively tested by Sound Devices, LLC. This list is regularly updated as new drives are tested.

This list is not final and is subject to change without notice.

The following is a list of  approved storage devices for use with PIX-E5, PIX-E5H and PIX-E7 video recorders.


The specific mechanisms and drives below have been extensively tested by Sound Devices, LLC. This list is regularly updated as new drives are tested.

This list is not final and is subject to change without notice.

Type Size Brand Model
mSATA 1 TB Samsung 850 EVO (MZ-M5E1T0BW)
mSATA 500 GB Samsung 860 EVO (MZ-M6E500)
mSATA 250 GB Samsung 860 EVO (MZ-M6E250)

Sound Devices own approved SD card – the SAM-32SD – has been optimized and extensively tested to ensure fast and flawless performance when used with the PIX-E Series.

Type Size Brand Model
SD Card 32 GB Sound Devices SD/SDHC, UHS-I, 90MB/s read/write (620x)

PIX-E Series – v3.51

Video Devices PIX-E Series firmware – (v3.51) is an update for the PIX-E5, PIX-E5H, and the PIX-E7. This update provides performance enhancements, as well as new features and UI modifications.

It is highly recommended that users update to the latest version of firmware available as soon as possible.

The  PIX-E7 User Guide and the  PIX-E5 / PIX-E5H User Guide are update-to-date with information on all new features and any major functionality/UI changes. Refer to the Revision History table at the beginning of each guide for more details.

Video Devices PIX-E Series firmware – (v3.51) is an update for all previously released versions. It includes various bug fixes and performance enhancements.

Fixed

  • Visible “Speckle” artifacts appeared on some PIX-E units when receiving 4K via HDMI.
  • Loud audio pops on PIX-LR XLR Out when playback was stopped.
  • Audio channel 3 and 4 gains reset to 0 after the unit entered record.
  • Incorrect timecode value displayed if files were skipped during playback.
  • Upon stopping playback, there was a brief window of time where if Record was initiated, the unit might indicate that recording was active, but no recorded file was created.
  • Other miscellaneous performance enhancements

Note: Enhancements made and issues resolved in previous firmware updates still apply.

Known Issues or Limitations

This is a list of any published Known Issues or Limitations for the latest PIX-E Series Firmware:

  • PIX-E monitors do not support playback of non-native files. They will playback only those files that have been recorded on the device.
  • The GH4 Menu>Motion Picture>HDMI Rec Output>4K Down Convert must be set to Off in order for the PIX-E to receive 4K signal when PIX-E Menu>Recorder & Drives>Rec Trigger is set to HDMI/SDI Flag – Panasonic.
  • GH4 HDMI timecode is only received by the PIX-E when Menu>Recorder & Drives>Rec Trigger is set to HDMI/SDI Flag – Panasonic is set on the PIX-E.
  • H.264 Playback is not supported.
  • While recording H.264, HDMI output, scopes, and the 4-way view are disabled.
  • When 720p is coming in and the monitor is set to anamorphic desqueeze with the following combination of settings (16:9, 2x, Full), the display will be noticeably choppy. This is only a display issue; the recordings are fine. Display of incoming 720p with any other combination of anamorphic desqueeze settings is okay, and the aforementioned combination of settings will work just fine with other resolutions.

Warranty – Main Products

Products (1 plus 1) : Sound Devices Products Warranty

Items covered by this warranty:

Audio:

302, 552, 633, 664, 688, 702, 702T, 722, 744T, 788T, 788T-SSD, 970, CL-6, CL-8, CL-9, CL-12, HX3, MD-4, MixPre-3, MixPre-3M, MixPre-6, MixPre-6M, MixPre-10T, MixPre-10M, MixPre-D, MM1, MP1, SL-6, USBPre2, Scorpio

Video:

PIX-E5, PIX-E5H, PIX-E7, PIX-LR, PIX 250i, PIX 270i, PIX 240i, PIX 260i, PIX 220, PIX 220i, PIX 240

Sound Devices, LLC warrants the items listed above against defects in materials and workmanship for a period of ONE (1) year from date of original retail purchase. Users who register their product directly with Sound Devices Technical Support by mail, online, or phone, will receive an additional ONE (1) year of warranty coverage, extending the complete warranty period to TWO (2) years from the date of original retail purchase. In order to extend the warranty coverage period, registration must be completed within the initial ONE (1) year warranty period. Products must be purchased through authorized Sound Devices resellers to qualify for Warranty coverage. Damage resulting from the opening of a Sound Devices product or attempted repairs by a non-authorized Sound Devices repair technician will void warranty coverage.

This is a non-transferable warranty that extends only to the original purchaser. Sound Devices, LLC will repair or replace the product at its discretion at no charge. Warranty claims due to severe service conditions will be addressed on an individual basis.

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. SOUND DEVICES, LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUND DEVICES, LLC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. Because some jurisdictions do not permit the exclusion or limitations set forth above, they may not apply in all cases.

For all service, including warranty repair, please contact Sound Devices or Video Devices for an RMA (return merchandise authorization) before sending your unit in for repair. Product returned without an RMA number may experience delays in repair. When sending a unit for repair, please do not include accessories, including SSD drives, CF cards, batteries, power supplies, carry cases, cables, or adapters unless instructed by Sound Devices. Sound Devices repairs and replacements may be completed using refurbished, returned or used parts that have been factory certified as functionally equivalent to new parts.

Sound Devices, LLC

Services Repair RMA #XXXXX

E7556 State Road 23 and 33
Reedsburg, WI 53959 USA
Telephone: +1-608-524-0625

>