Tag: SpeedDrive

Warranty – Media

There are two types of Warranties for Media: 5-year and 90-day. Scroll down to view each along with a list of products to which they apply.

Media (5 years): Sound Devices Media Warranty

Items covered by this warranty:

SAM-32CF, SAM-32SD, SAM-64SD, SAM-128SD

Sound Devices, LLC warrants the items listed above against defects in materials and workmanship for a period of FIVE (5) years from date of original retail purchase. Products must be purchased through authorized Sound Devices resellers to qualify for Warranty coverage. Damage resulting from the opening of a Sound Devices product or attempted repairs by a non-authorized Sound Devices repair technician will void warranty coverage.

This is a non-transferable warranty that extends only to the original purchaser. Sound Devices, LLC will repair or replace the product at its discretion at no charge. Warranty claims due to severe service conditions will be addressed on an individual basis.

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. SOUND DEVICES, LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUND DEVICES, LLC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. Because some jurisdictions do not permit the exclusion or limitations set forth above, they may not apply in all cases.

For media suspected as faulty and within purchase warranty period, please contact Sound Devices technical support for troubleshooting and exchange approval. If product exchange is approved by technical support, then please contact the media product reseller with receipt of purchase to initiate a product exchange through the reseller. Resellers – please contact Sound Devices for an RMA (Return Merchandise Authorization) on returned defective media after completing approved media product exchanges. 

Sound Devices, LLC

Services Repair RMA #XXXXX

E7556 State Road 23 and 33
Reedsburg, WI 53959 USA
Telephone: +1-608-524-0625

Media (90 days): Sound Devices Media Warranty

Items covered by this warranty:

PIX-SSD6, PIX-SSD7, SpeedDrive

Sound Devices, LLC warrants the items listed above against defects in materials and workmanship for a period of NINETY (90) days from date of original retail purchase in conjunction with the original manufacturer’s warranty. Products must be purchased through authorized Sound Devices resellers to qualify for Warranty coverage. Damage resulting from the opening of a Sound Devices product or attempted repairs by a non-authorized Sound Devices repair technician will void warranty coverage.

This is a non-transferable warranty that extends only to the original purchaser. Sound Devices, LLC will repair or replace the product at its discretion at no charge. Warranty claims due to severe service conditions will be addressed on an individual basis.

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. SOUND DEVICES, LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUND DEVICES, LLC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. Because some jurisdictions do not permit the exclusion or limitations set forth above, they may not apply in all cases.

For all service, including warranty repair, please contact Sound Devices for an RMA (return merchandise authorization) before sending your unit in for repair. Product returned without an RMA number may experience delays in repair. Sound Devices repairs and replacements may be completed using refurbished, returned or used parts that have been factory certified as functionally equivalent to new parts.

To obtain details of the original manufacturer’s warranty, contact OWC support (eshop.macsales.com/tech_center/)

Sound Devices, LLC

Services Repair RMA #XXXXX

E7556 State Road 23 and 33
Reedsburg, WI 53959 USA
Telephone: +1-608-524-0625

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