Repair Request

Is this repair for a company or an individual?

Business.

Individual.

Company Name

Company Phone

Company Address

City

State/Province

Postal Code

Country

Your Phone

Your Address

City

State/Province

Postal Code

Country

Where will the repaired product be returned to?

Return to the same address as my account.

Return to a different address.

Address returning to

City

State/Province

Postal Code

Select country returning to

Device Serial Number Enter 1 serial number as 2 letters and 10 numbers: AA1234567890

Firmware Revision

Where did you purchase this product?

How often do you experience this issue?

*Note - Intermittent faults that occur rarely are difficult to isolate and resolve. Customers are encouraged to test and identify a process for duplicating intermittent faults before requesting an RA. Providing specific details of the events leading to a fault may significantly increase the likelihood of a successful repair.

Enter approximate fail count

Times per:

Issue Description

Here is a summary of your message.

Your Contact Information

Name:

Email:

You opted in to receive communications from Sound Devices.

Account Info: Business

Company Name:

Address:

City:

State:

Phone:

Postal:

Country:

Account Info: Individual

Address:

City:

State:

Phone:

Postal:

Country:

Return to account address

Return to custom address

Address:

City:

State:

Postal:

Country:

Device Info

Device Serial Number:

Firmware Revision:

Purchased from:

Issue Frequency:

Message

Your repair request has been received and is being processed. A member from our support team will reach out to you shortly.

Pre-Approve a Repair Payment

Want to speed up your repair and save $40? Pre-approve the average cost of a repair for your device on your credit card. If the final cost of repair is below the pre-approved amount, you will be billed the lower amount. If the final cost is above the pre-approved amount, we will contact you about the additional charge prior to performing the service. Pre-approval amounts over $100 receive an automatic $40 discount.

Pre-Approve Payment

Return to Service