Support
Search Support Articles
Search our online library of technical notes and support white papers.
Sound Devices Service Information
- The Sound Devices Service department provides warranty and non-warranty service for all products that we’ve ever manufactured.
- Warranty service is free.
- Non-warranty service includes a new, full 1-year warranty, regardless of the age of the product.
- The non-warranty service is covered by a standard flat-rate service fee that is based on the product.
- Initial inspection and service estimate are free – the customer is not charged until they approve an estimate.
- An extensive inventory of replacement parts is available for all products.
- Replacement parts can be purchased by submitting a parts request at service.sounddevices.com/contact-support/.
Standard Flat-Rate Service Rates
| $245 / £245 | $345 / £345 | $445 / £445 | $795 / £795 | |
|---|---|---|---|---|
| HX-3 | A10-Rack (Audio Ltd) | 8-Series | 302 | MixPre (Original) |
| MixPre-3/6 | A10-TX/RX (Audio Ltd) | CL-6/8/9/12 | 442 | MixPre-D |
| MM-1 | A20-Mini | CL-16 | 552 | MP-2 |
| MP-1 | A20-TX | A20-Nexus | 6-Series | Pix-220/240 |
| USBPre2 | MixPre-10 | A20-Nexus Go | 7-Series | Pix-250i/260i/270i |
| SL-2 | PIX-LR | 970 | Pix-E5/E7 | |
| SL-6 | MD-4 | USBPre (Original) | ||
Updates and Downloads
Download the latest firmware, user guides, and related software for your products.
Approved Media
See the approved storage media for Sound Devices products.
Legacy Approved Media
See the legacy approved storage media for Sound Devices products.
- Legacy Approved Media – 6 Series
- Legacy Approved Media – 788T
- Legacy Approved Media – 8-Series
- Legacy Approved Media – 970
- Legacy Approved Media – MixPre II Series and MixPre Series
- Legacy Approved Media – PIX 220i/220, PIX 240i/240
- Legacy Approved Media – PIX 250i, PIX 260i, PIX 270i
- Legacy Approved Media – PIX-E series
Service Centers and Warranties
US Service Center
Sound Devices, LLC
P.O. Box 576
E7556 State Rd. 23 and 33
Reedsburg, WI 53959
Telephone US: 800-505-0625
Telephone Intl: +1-608-524-0625
Email: [email protected]
UK Service Center
Audio Ltd
7 Century Court, Tolpits Lane, Watford,
WD18 9RS, UK
Telephone: +44 (0)1494 511711
Popular Support Articles
-
Understanding Microphone Preamplifier Noise
A question we often hear in Technical Support goes something like this, “I’ve cranked up the gain of my [pick a Sound Devices product] microphone input and it sounds noisy. What gives?” The short answer is, “that is a meaningless ‘measurement’”. The long answer is far more interesting for those who want a better understanding of microphone preamplifiers. Performing a valid, meaningful measurement of microphone preamplifier input noise requires more than “cranking open” an input and listening in headphones.
Read Full Tech Note -
MixPre-3 II & MixPre-6 II Powering Options
The MixPre-3 II and MixPre-6 II have been designed to provide flexibility in powering. Here are some recommended powering options: To fully power the MixPre-3 II or MixPre-6 II from a USB power source not listed above, you will need BOTH of the following: If either of these conditions are not met, the MixPre recorder […]
Read Full Tech Note -
6-Series Limiters and Indicators
Sound Devices products are typically used for location recording of film, television, and broadcast audio.
Read Full Tech Note -
Replacing the Internal Drive in the 788T
The internal drive of the 788T and 788T-SSD can be removed and replaced if the drive is damaged, a different capacity drive is required, or if upgrading to a Solid State Drive (SSD). In typical service conditions Sound Devices recommends hard drive replacement once every three years.
Read Full Tech Note -
Support
Read Full Tech Note -
788T Time-of-Day Battery Replacement
Detailed instructions on how to replace the Time-of-day battery for the 788T.
Read Full Tech Note