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Repair FAQ

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Service Contacts and Warranties

US Service Contact

Sound Devices, LLC
P.O. Box 576
E7556 State Rd. 23 and 33
Reedsburg, WI 53959

Telephone US: 800-505-0625
Telephone Intl: +1-608-524-0625
Email: [email protected]

European Service Contact

Rudower Chaussee 29
12489 Berlin
Germany

Telephone: +49-30-565908565
Email: [email protected]

Product Warranties
2 Year Warranty

View warranties for all Sound Devices products.

Popular Support Articles

  • Understanding Microphone Preamplifier Noise

    A question we often hear in Technical Support goes something like this, “I’ve cranked up the gain of my [pick a Sound Devices product] microphone input and it sounds noisy. What gives?” The short answer is, “that is a meaningless ‘measurement’”. The long answer is far more interesting for those who want a better understanding of microphone preamplifiers. Performing a valid, meaningful measurement of microphone preamplifier input noise requires more than “cranking open” an input and listening in headphones.

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  • MixPre-3 II & MixPre-6 II Powering Options

    The MixPre-3 II and MixPre-6 II have been designed to provide flexibility in powering. Here are some recommended powering options: 4 x AA batteries (with MX-4AA battery sled) or 8 x AA batteries (with optional MX-8AA battery sled). NiMH rechargeable or Lithium primary AA’s are recommended. Alkaline batteries will provide the shortest run times in […]

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  • 6-Series Limiters and Indicators

    Sound Devices products are typically used for location recording of film, television, and broadcast audio.

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  • Replacing the Internal Drive in the 788T

    The internal drive of the 788T and 788T-SSD can be removed and replaced if the drive is damaged, a different capacity drive is required, or if upgrading to a Solid State Drive (SSD). In typical service conditions Sound Devices recommends hard drive replacement once every three years.

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  • Installing MixPre ASIO Driver for Windows

    Video Tiptorial demonstrating how to install the Windows ASIO® driver on our MixPre Series recorders. In this video, we also explain why a user would need the ASIO driver and how to properly download it from Sound Devices' website.

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  • 788T Time-of-Day Battery Replacement

    Detailed instructions on how to replace the Time-of-day battery for the 788T.

    Read Full Tech Note
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