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Sound Devices Service Information

  • The Sound Devices Service department provides warranty and non-warranty service for all products that we’ve ever manufactured.
  • Warranty service is free.
  • Non-warranty service includes a new, full 1-year warranty, regardless of the age of the product.
    • The non-warranty service is covered by a standard flat-rate service fee that is based on the product.
    • Initial inspection and service estimate are free – the customer is not charged until they approve an estimate.
  • An extensive inventory of replacement parts is available for all products.
  • Replacement parts can be purchased by submitting a parts request at

Standard Flat-Rate Service Rates

$245 / £245 $345 / £345 $445 / £445 $795 / £795
HX-3 A10-Rack (Audio Ltd) 8-Series 302 MixPre (Original)
MixPre-3/6 A10-TX/RX (Audio Ltd) CL-6/8/9/12 442 MixPre-D
MM-1 A20-Mini CL-16 552 MP-2
MP-1 A20-TX A20-Nexus 6-Series Pix-220/240
USBPre2 MixPre-10 A20-Nexus Go 7-Series Pix-250i/260i/270i
SL-2 PIX-LR 970 Pix-E5/E7
SL-6 MD-4 USBPre (Original)

Updates and Downloads

Download the latest firmware, user guides, and related software for your products.

Repair FAQ

Browse common questions related to product service and repair.

View Repair FAQ

Service Centers and Warranties

US Service Center

Sound Devices, LLC
P.O. Box 576
E7556 State Rd. 23 and 33
Reedsburg, WI 53959

Telephone US: 800-505-0625
Telephone Intl: +1-608-524-0625
Email: [email protected]

UK Service Center

Audio Ltd
7 Century Court, Tolpits Lane, Watford,
WD18 9RS, UK

Telephone: +44 (0)1494 511711

Product Warranties
2 Year Warranty

View warranties for all Sound Devices products.

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