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General Inquiry

Bug Report

Part Request

Please enter the name and address of the payment method you will use to pay for your replacement part.

Choose a shipping method.

Parts are shipped via Ground, without tracking, at the customer’s expense. 2nd Day or Next Day is available for an additional charge. Please indicate your preference.

Weekend Delivery
Please be as specific as possible with your request. For example, if you require a fader pot for a 552, please indicate that you need fader pot #2 on the front of the machine.
Detailed description (including color, location, etc.) will speed up fulfillment of your part request.

Repair Request

Please enter the name and address of the payment method you will use to pay for your service (if your unit is out of warranty).

Please allow for 10-15 business days (2-3 weeks) to complete the repair.

What address will the repaired product be returned to?
Do you require a signature for the return shipping?
Choose your return shipping method.

Default shipping method is Ground. However, 2nd Day or Next Day is available for an additional change. Please indicate your preference.

Weekend Delivery
  • Registering your product may qualify it for the +1-year warranty depending on your purchase date.
  • Your serial number will be on record with Sound Devices, should you ever need to file an insurance claim concerning this product.

*Note - Intermittent faults that occur rarely are difficult to isolate and resolve. Customers are encouraged to test and identify a process for duplicating intermittent faults before requesting an RA. Providing specific details of the events leading to a fault may significantly increase the likelihood of a successful repair.

A20-BatteryDoubler Upgrade Request

The A20-BatteryDoubler is a Sound Devices accessory that doubles your A20-Mini's run time by giving you the option to use two NP-BX1 batteries in parallel!

Using a precise, custom-built fixture, our Service Department will replace your press-fitted door hinge with a removable threaded hinge and install an A20-BatteryDoubler. The new threaded hinge will allow you the option to quickly switch between the standard battery door and the A20-BatteryDoubler. The cost of the upgrade is $200 (including rework as well as the actual new A20-BatteryDoubler accessory).

Customers should not attempt to remove the press-fitted battery door hinge. Damage resulting from a failed attempt will not be covered under the warranty.

Pre-approval discounts do not apply to the A20-BatteryDoubler upgrade. Please allow 10-15 business days (2-3 weeks) to complete the upgrade. The upgrade does not extend your original warranty.

What address will the repaired product be returned to?
Do you require a signature for the return shipping?
Choose your return shipping method.

Default shipping method is Ground. However, 2nd Day or Next Day is available for an additional change. Please indicate your preference.

Weekend Delivery
Enter additional device serial numbers

Thank you for your message. A member from our support team will reach out to you within one business day.

Return To Support

Your repair request has been received and is being processed. A member from our team will reach out to you shortly.

We've sent you an email with login details for your new Sound Devices Service Account.

  • You MUST COMPLETE the below items for non-warranty cases before a Return Authorization can be issued:

    • Add a payment method to your account by clicking the Add Payment Method button or Payment Methods tab on your dashboard (applies to individuals seeking repair).
    • Pre-approval. Want to speed up your repair and save $40 by pre-approving use of up to $150 (or more) in parts? This does not mean that we will use $150 in parts, but pre-approval reduces the need for estimates. If the final cost of repair is below the pre-approved amount, you will be billed the lower amount. If the final cost exceeds the pre-approved amount, we will send you an estimate first, and you will still receive the $40 discount if you approve the repair estimate. If this is a warranty or no-charge case, you will not be billed.
    • Please note that your payment method WILL NOT BE CHARGED until repairs are completed.
    • Please login below now to add your payment method and decide on pre-approval.

Your part request has been received and is being processed. A member from our team will reach out to you shortly.

We’ve sent you an email with login details for your new Sound Devices Service Account.

Want to speed up your part request? Please check your email and log in below and save a payment method. We will contact you about the price and availability before before the final payment.

Your A10-RX upgrade request has been received and is being processed. A member from our team will reach out to you shortly.

We've sent you an email with login details for your new Sound Devices Service Account. Please continue to this site to enter your payment method.

Your A20-BatteryDoubler upgrade request has been received and is being processed. A member from our team will reach out to you shortly.

We've sent you an email with login details for your new Sound Devices Service Account. Please continue to this site to enter your payment method.