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Sound Devices Service Information

  • The Sound Devices Service department provides warranty and non-warranty service for all products that we’ve ever manufactured.
  • Warranty service is free.
  • Non-warranty service includes a new, full 1-year warranty, regardless of the age of the product.
    • The non-warranty service is covered by a standard flat-rate service fee that is based on the product.
    • Initial inspection and service estimate are free – the customer is not charged until they approve an estimate.
  • An extensive inventory of replacement parts is available for all products.
  • Replacement parts can be purchased by submitting a parts request at service.sounddevices.com/contact-support/.

Standard Flat-Rate Service Rates

$245 / £245 $345 / £345 $445 / £445 $795 / £795
HX-3 A10-Rack (Audio Ltd) 8-Series 302 MixPre (Original)
MixPre-3/6 A10-TX/RX (Audio Ltd) CL-6/8/9/12 442 MixPre-D
MM-1 A20-Mini CL-16 552 MP-2
MP-1 A20-TX A20-Nexus 6-Series Pix-220/240
USBPre2 MixPre-10 A20-Nexus Go 7-Series Pix-250i/260i/270i
SL-2 PIX-LR 970 Pix-E5/E7
SL-6 MD-4 USBPre (Original)

Updates and Downloads

Download the latest firmware, user guides, and related software for your products.

Repair FAQ

Browse common questions related to product service and repair.

View Repair FAQ

Service Centers and Warranties

US Service Center

Sound Devices, LLC
P.O. Box 576
E7556 State Rd. 23 and 33
Reedsburg, WI 53959

Telephone US: 800-505-0625
Telephone Intl: +1-608-524-0625
Email: [email protected]

UK Service Center

Audio Ltd
7 Century Court, Tolpits Lane, Watford,
WD18 9RS, UK

Telephone: +44 (0)1494 511711

Product Warranties
2 Year Warranty

View warranties for all Sound Devices products.

Popular Support Articles

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    A question we often hear in Technical Support goes something like this, “I’ve cranked up the gain of my [pick a Sound Devices product] microphone input and it sounds noisy. What gives?” The short answer is, “that is a meaningless ‘measurement’”. The long answer is far more interesting for those who want a better understanding of microphone preamplifiers. Performing a valid, meaningful measurement of microphone preamplifier input noise requires more than “cranking open” an input and listening in headphones.

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  • MixPre-3 II & MixPre-6 II Powering Options

    The MixPre-3 II and MixPre-6 II have been designed to provide flexibility in powering. Here are some recommended powering options: To fully power the MixPre-3 II or MixPre-6 II from a USB power source not listed above, you will need BOTH of the following: If either of these conditions are not met, the MixPre recorder […]

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  • 6-Series Limiters and Indicators

    Sound Devices products are typically used for location recording of film, television, and broadcast audio.

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  • Replacing the Internal Drive in the 788T

    The internal drive of the 788T and 788T-SSD can be removed and replaced if the drive is damaged, a different capacity drive is required, or if upgrading to a Solid State Drive (SSD). In typical service conditions Sound Devices recommends hard drive replacement once every three years.

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  • 788T Time-of-Day Battery Replacement

    Detailed instructions on how to replace the Time-of-day battery for the 788T.

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