Products (1 plus 1) : Sound Devices Products Warranty
Items covered by this warranty:
302, 552, 633, 664, 688, 702, 702T, 722, 744T, 788T, 788T-SSD, 970, CL-6, CL-8, CL-9, CL-12, HX3, MD-4, MixPre-3, MixPre-3M, MixPre-6, MixPre-6M, MixPre-10T, MixPre-10M, MixPre-D, MM1, MP1, SL-6, USBPre2
PIX-E5, PIX-E5H, PIX-E7, PIX-LR, PIX 250i, PIX 270i, PIX 240i, PIX 260i, PIX 220, PIX 220i, PIX 240
Sound Devices, LLC warrants the items listed above against defects in materials and workmanship for a period of ONE (1) year from date of original retail purchase. Users who register their product directly with Sound Devices Technical Support by mail, online, or phone, will receive an additional ONE (1) year of warranty coverage, extending the complete warranty period to TWO (2) years from the date of original retail purchase. In order to extend the warranty coverage period, registration must be completed within the initial ONE (1) year warranty period. Products must be purchased through authorized Sound Devices resellers to qualify for Warranty coverage. Damage resulting from the opening of a Sound Devices product or attempted repairs by a non-authorized Sound Devices repair technician will void warranty coverage.
This is a non-transferable warranty that extends only to the original purchaser. Sound Devices, LLC will repair or replace the product at its discretion at no charge. Warranty claims due to severe service conditions will be addressed on an individual basis.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. SOUND DEVICES, LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUND DEVICES, LLC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. Because some jurisdictions do not permit the exclusion or limitations set forth above, they may not apply in all cases.
For all service, including warranty repair, please contact Sound Devices or Video Devices for an RMA (return merchandise authorization) before sending your unit in for repair. Product returned without an RMA number may experience delays in repair. When sending a unit for repair, please do not include accessories, including SSD drives, CF cards, batteries, power supplies, carry cases, cables, or adapters unless instructed by Sound Devices. Sound Devices repairs and replacements may be completed using refurbished, returned or used parts that have been factory certified as functionally equivalent to new parts.
Sound Devices, LLC
Services Repair RMA #XXXXX
E7556 State Road 23 and 33
Reedsburg, WI 53959 USA
An updated ASIO® driver for the USBPre 2 by Ploytec is now available for download. This driver (v1.2) improves stability and performance with Windows 32-bit and 64-bit computers.
The software driver (available for download below) adds ASIO support in Windows OS for the USBPre 2. The ASIO driver for the USBPre 2 allows for low-latency operation and sample rates up to 192 KHz on Windows computers. This driver supports Windows XP, Vista, 10, 8, and 7, both 32- and 64-bit versions.
Note: If a previous version of the USBPre 2 ASIO driver is installed on the Windows-based computer, it should be uninstalled prior to installing a newer version. For uninstall instructions, see Uninstalling the ASIO Driver in the USBPre 2 User Guide.
Installation instructions for the ASIO driver are found in the USBPre 2 User Guide, but are provided here as a convenience. Carefully follow the directions below to download and install the driver.
- Download the latest USBPre 2 ASIO driver, which is a zipped file.
- Right-click on the downloaded ZIP file and select Extract All. Then, select a destination and click Extract.
- Locate and open the extracted folder.
- Connect the USBPre 2 to the computer with a standard USB A-to-B cable.
- Double click on the setup.cmd file in the extracted folder to begin the installation process.
- Click Run, when prompted, to run the installer program.
- Follow the on-screen instructions to run the installation:
- When prompted to select a language, do so and click OK.
- When offered options to install, uninstall, or exit, click Install the driver.
- A dialog with a status bar appears to show progress. Each time a prompt for confirmation appears, click Install to continue.
- After the installation completes successfully, disconnect, and then reconnect the USBPre 2 prior to use.
ASIO® is a registered trademark of Steinberg Media Technologies.
Documentary sound mixer takes Sound Devices 633 and USBPre 2 on expedition to world’s most extreme environments for organizations like Cornell University and Teton Gravity Research series.
The steps below outline ways to improve the connectivity of the USBPre 2.Continue reading “USBPre 2 Troubleshooting Steps”